These terms are a distance contract between the seller of the online store grezni.lv (the Store) and the buyer. Please read them before placing an order; by placing an order you confirm that you have read and accept them. Valid from 26 October 2026.
1. Seller
KRIPARO SIA, registration no. 40203646896, VAT no. LV40203646896, registered address: Bauskas iela 29 k-2 – 43, Riga, LV-1004, Latvia, e-mail: grezni@grezni.eu, phone: +371 22402795.
2. Products and prices
2.1. Product images are illustrative; packaging and colour may differ slightly.
2.2. Prices are in euro and include VAT. Delivery and, if chosen, gift wrapping are added at checkout before payment.
2.3. Some perfumes are inspired by well-known fragrances – this is stated in the product name or description (“scent similar to …”). They are not original products of those brands, and brand names are used only to describe the scent.
2.4. If a price is obviously wrong due to an error or an item is no longer available, we will contact you; if we cannot agree, we will cancel the order and refund any payment within 14 days.
3. Order and conclusion of the contract
3.1. Both private individuals and companies may buy in the Store.
3.2. The contract is concluded when the order is paid. After payment you will receive an e-mail confirming your order, and the invoice will be sent to your e-mail no later than on the day the parcel is dispatched.
3.3. You can review and correct your order before paying. Order data is stored in the Store’s system.
4. Payment
Payment is made at checkout by payment card or online banking; payments are processed by a licensed payment service provider. We do not see or store your card details.
5. Delivery
5.1. Delivery methods, times and prices are described on the “Delivery” page and shown at checkout.
5.2. The risk of the goods passes to the buyer when the buyer or a person named by the buyer receives them.
5.3. If a parcel arrives damaged, please take a photo and inform us within 3 days – we will send a replacement or refund your money.
6. Right of withdrawal
6.1. A consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason, by notifying us at grezni@grezni.eu (in free form or using the withdrawal form on the “Returns” page).
6.2. The goods must be sent back within 14 days of the notice; the return costs are paid by the buyer. We refund the payment within 14 days of receiving the notice using the same payment method; we may withhold the refund until we receive the goods or proof of dispatch. The original delivery cost is refunded up to the cost of the cheapest delivery method offered.
6.3. In accordance with paragraph 22 of Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts”, the right of withdrawal does not apply to goods whose protective seal has been opened after delivery for health protection or hygiene reasons (perfumes, cosmetics, body care), or to goods made to the buyer’s specifications or personalised (e.g. decanted samples, greeting cards).
6.4. The buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.
7. Non-conforming goods
If the goods do not conform to the contract, the consumer may file a claim within 2 years of receipt. Send your claim to grezni@grezni.eu with the order number and a photo; we will reply within 15 days. If the claim is justified, we replace the goods, remedy the defect or refund the payment, and we cover the return costs.
8. Gift wrapping and card
Gift wrapping is a paid service (price shown at checkout); the greeting card is free. We write the card text exactly as entered; the buyer is responsible for its content. If “Leave prices out of the parcel” is selected, the invoice is sent only to the buyer’s e-mail.
9. Personal data
We process personal data in accordance with our Privacy and cookie policy.
10. Dispute resolution
10.1. Please send complaints to grezni@grezni.eu – we will reply within 15 days.
10.2. If a dispute cannot be resolved, the consumer may turn to the Consumer Rights Protection Centre of Latvia (www.ptac.gov.lv), its Consumer Dispute Resolution Commission or a court in accordance with Latvian law. For cross-border disputes, help is available from the European Consumer Centre (www.ecc.lv).
10.3. The contract is governed by the laws of the Republic of Latvia.
11. Changes to these terms
We may amend these terms; an order is governed by the version in force when the order was placed.